Introduction & Acceptance of Terms
These terms and conditions govern your use of KokoBet Casino and form a legally binding agreement between you and us. By completing the registration process and creating an account, you confirm that you have read, understood, and accepted these terms in full. If you do not agree with any part of these rules, you should not proceed with registration or use our services.
We are committed to providing a regulated, secure, and responsible gaming environment. Our platform operates under a valid gaming licence, and we expect all players to engage with our services honestly and in accordance with the rules set out here. These terms may be updated periodically, and continued use of our platform following any such changes constitutes your acceptance of the revised terms.
Account Registration & Verification
To use our services, you must register an account with us. Registration is straightforward and involves creating your account, making your first deposit, and claiming your welcome bonus during the signup or deposit flow. However, there are several important conditions you must meet before and during this process.
Age & Eligibility
You must be at least 18 years of age to register and play at KokoBet Casino. By creating an account, you confirm that you meet this requirement. We reserve the right to request proof of age at any stage and to suspend or close accounts where this condition is not satisfied.
Restricted Jurisdictions
Our licence is issued by the Curacao Gaming Control Board. As a result, players residing in jurisdictions where online gambling is prohibited by local law are not permitted to register or play. It is your responsibility to ensure that using our platform is legal in your country or territory before registering.
KYC Verification Process
Before we process your first withdrawal, we are required to verify your identity in accordance with our Know Your Customer (KYC) obligations. You will need to provide the following documentation:
- Proof of identity – a valid government-issued document such as a passport or national identity card
- Proof of address – a recent utility bill, bank statement, or similar document confirming your residential address
Failure to provide the required documents within a reasonable timeframe may result in withdrawal delays or account suspension. We handle all personal data in accordance with applicable data protection regulations, and your documents are used solely for verification purposes. Each player is permitted to hold only one account with us. Duplicate accounts will be closed, and any associated funds may be forfeited.
Deposits, Withdrawals & Financial Rules
We support a range of payment methods for players in the UK and broader European markets, including Visa, Skrill, and Neteller. All deposits and withdrawals must be made using payment methods that are registered in your own name. We do not accept payments from third parties under any circumstances.
Depositing Funds
Deposits are processed in accordance with the terms of your chosen payment provider. You are responsible for ensuring that sufficient funds are available and that the method you use is lawfully held. We reserve the right to decline a deposit or request additional information where we have reasonable grounds to do so.
Anti-Money Laundering (AML) Policy
We take our AML obligations seriously. All financial transactions on our platform are monitored for suspicious activity. If we identify unusual patterns or have concerns about the source of funds, we may request supporting documentation before processing any withdrawals. Cooperation with these requests is a condition of continued account use. Suspected fraudulent activity will be reported to the relevant authorities.
Withdrawals
Withdrawals can only be processed once your KYC verification has been completed successfully. We process withdrawals back to the same payment method used for your deposit wherever possible. In cases where this is not feasible, we will work with you to identify a suitable alternative, subject to verification requirements.
We do not impose withdrawal conditions beyond what is reasonably required for compliance and security purposes. However, any active bonus funds with outstanding wagering requirements must be addressed before a withdrawal can be approved. Attempting to withdraw while bonus wagering is incomplete may result in the bonus and any associated winnings being forfeited.
General Bonus & Promotional Terms
We offer a welcome bonus package to new players, which includes a 100% match on your first deposit, a 50% match on your second deposit, and 150 free spins awarded on your third deposit — up to a total of €1,500 in bonus value. All bonuses are subject to a 40x wagering requirement before any associated winnings can be withdrawn.
Claiming Bonuses
Bonuses must be claimed during the relevant stage of the signup or deposit flow. We are unable to apply bonuses retrospectively. Each bonus offer is intended for one account per household, IP address, and device. Players found to be misusing promotional offers will have their bonuses revoked.
Wagering Rules
During the wagering period, a maximum bet limit applies to all bonus play. Placing bets that exceed this limit while a bonus is active may result in the bonus and any winnings being voided. Not all games contribute equally to wagering requirements — specific contribution rates are detailed within the individual bonus terms available on the promotions page.
Our Right to Amend or Forfeit Bonuses
We reserve the right to modify, suspend, or withdraw any promotional offer at any time. If we identify evidence of bonus abuse — including, but not limited to, exploiting loopholes, using multiple accounts, or coordinating with other players — we may cancel the relevant bonus and any associated winnings without prior notice. General terms apply to all promotions unless otherwise stated.
If you have questions about how a specific bonus works, our support team is available around the clock to help. Contact our support team before claiming if you are unsure about any terms.
Prohibited Activities & Account Closure
To protect all players and maintain the integrity of our platform, certain activities are strictly prohibited. Engaging in any of the following may result in immediate account suspension, permanent closure, and forfeiture of funds:
- Registering more than one account with us, whether under your own name or a different identity
- Using a VPN, proxy, or similar technology to circumvent geographic restrictions or obscure your true location
- Providing false, misleading, or incomplete information during registration or at any point thereafter
- Engaging in any form of fraud, including unauthorised use of payment methods or chargebacks made in bad faith
- Colluding with other players to gain an unfair advantage, particularly in table or live casino games
- Using automated tools, bots, or software to interact with our platform in a manner not intended for standard player use
- Any attempt to exploit technical errors, software bugs, or loopholes in games or systems
Where we have reasonable suspicion that any of the above has occurred, we may freeze your account pending investigation. We will communicate with you through the contact details registered to your account. If the breach is confirmed, we reserve the right to close the account permanently and, where applicable, report the matter to the relevant authorities.
Licensing, Jurisdiction & Dispute Resolution
KokoBet Casino operates under a licence issued by the Curacao Gaming Control Board, based in Curaçao. All gaming activity on our platform is subject to the regulations set out by this regulatory body. We are committed to fair play and transparent operations in line with our licensing obligations.
Raising a Complaint
If you have a concern or wish to raise a formal complaint, we encourage you to contact our support team in the first instance. We offer 24/7 support via live chat and email, and we aim to resolve all queries promptly and fairly. Our team will acknowledge your complaint and work towards a resolution in a timely manner.
If you feel your complaint has not been resolved to your satisfaction after engaging with us directly, you may escalate the matter to the Curacao Gaming Control Board in accordance with their established procedures. We will cooperate fully with any regulatory review process.
For general account queries or guidance on any aspect of these terms, please do not hesitate to get in touch with our support team — we are here to help at any time.