Welcome to our KokoBet Casino Review privacy policy. We want you to understand clearly how we collect, use and protect your personal information when you use our services. Protecting your personal and financial data is a core part of how we operate, not an afterthought. We handle information carefully, use it only for legitimate business and compliance purposes, and apply security measures designed to keep it safe. This page explains our approach in plain terms so you know what data we process, why we need it, and how you can contact us if you have any questions.
The Information We Collect
When you create an account with us, we collect the information needed to set up and manage your player profile. This begins during sign-up, when you provide personal details so we can register your account and give you access to our services. We also collect information linked to your activity on the account, including details connected to deposits and withdrawals.
Because we are required to carry out verification checks, we also process information used for identity confirmation and compliance reviews. Our registration process includes account creation, a first deposit, and KYC verification before the first cashout. As part of this process, we may ask you to submit verification documents so we can confirm that the account is being used lawfully and by the correct person.
We also collect financial and transaction-related information when you use our available payment methods. This may include details associated with:
- Visa
- Mastercard
- Skrill
We use this information to process payments, maintain accurate records, and help protect against unauthorised or suspicious activity. Depending on the interaction, the data we handle may include account identifiers, payment references, transaction status, and verification information needed to support secure processing. We only collect information that is relevant to operating your account, meeting compliance requirements, and delivering our services responsibly.
How We Use Your Data
We use your data first and foremost to provide the service you have asked us to deliver. That includes creating and maintaining your account, enabling log-in and account access, recording your preferences, and supporting the day-to-day administration of your player profile. Without processing certain personal data, we would not be able to run your account properly or respond to routine account requests.
Your information is also used to process deposits and withdrawals securely. In practical terms, this means verifying payment activity, reviewing transaction details, and checking that cashout requests meet our internal controls and compliance obligations. Where KYC verification is required before the first cashout, we use the documents and related information you provide to complete those checks.
Another important reason for processing personal data is fraud prevention and platform security. We monitor account use, payment behaviour, and verification details to help detect misuse, suspicious transactions, duplicate accounts, and other activity that may put players or our services at risk. This is part of our responsibility to maintain a safe environment and to meet our legal and regulatory obligations.
We may also use your contact details to send service messages, such as account notices, verification updates, or important information about your use of our platform. From time to time, we may send marketing communications where permitted. If you do not want to receive those messages, you can opt out at any time through your account preferences or by contacting our support team. If you want to review your choices, you can Manage Account Settings at any time.
Data Sharing & Third Parties
We are clear on this point: we do not sell player data. Your personal information is not treated as a product for sale. We share data only when it is necessary to operate our services properly, process transactions, meet compliance obligations, or protect our platform and players.
In some cases, this means sharing limited information with trusted third parties that support essential parts of our operations. These may include payment processors connected to the methods we offer, such as Visa, Mastercard, and Skrill, so that deposits and withdrawals can be handled securely and accurately. We may also share relevant data with service partners involved in delivering our gaming products, including providers connected to our live casino offering such as Evolution Gaming live casino, where operationally necessary.
We may also disclose information to regulatory or compliance-related bodies when required. Our operations are linked to the Curacao Gaming Control Board in Curacao, and we may need to provide information to satisfy legal, licensing, anti-fraud, or anti-money laundering requirements. We may also share data where disclosure is required by law, to enforce our terms, or to protect our legal rights and the safety of our users.
Whenever we work with third parties, we expect them to process information only for legitimate purposes and with appropriate safeguards in place.
Data Security & Retention
Protecting your information is a central part of our KokoBet Casino Review data protection approach. We use technical and organisational measures designed to reduce the risk of loss, misuse, unauthorised access, alteration, or disclosure of personal data. These measures include secure systems, controlled access to information, and encryption technologies such as SSL to help protect data when it is transmitted. We also use secure servers and internal procedures intended to limit data access to authorised personnel who need it for operational or compliance purposes.
No online environment can be guaranteed to be completely risk-free, but we work continuously to maintain safeguards that are appropriate to the nature of the information we process. We also review our procedures where necessary to support secure account management, transaction handling, and verification processes.
We do not keep personal data for longer than necessary. Retention periods depend on the purpose for which the information was collected, as well as our legal and regulatory obligations. In particular, we may need to retain account, transaction, and verification data for a period required by the Curacao Gaming Control Board and to comply with Anti-Money Laundering obligations and related record-keeping rules. Once data is no longer required for these purposes, we take steps to delete it, anonymise it, or store it in a way that limits further use, where appropriate.
Your Privacy Rights & Contact Info
You have important rights over your personal data, subject to applicable legal and regulatory limits. Depending on the circumstances, you may request access to the information we hold about you, ask us to correct inaccurate or incomplete details, or request deletion of data that is no longer required. In some situations, we may need to retain certain records even after a deletion request, particularly where this is necessary for legal, licensing, fraud prevention, or Anti-Money Laundering purposes.
You may also ask questions about how your information is used, raise a concern about our privacy practices, or request that we update your communication preferences. If you would like help, the simplest way to reach us is through our support channels, which are available 24/7 via live chat and email. If you need assistance with a privacy matter, please Contact Support and explain that your request relates to data protection or this KokoBet Casino Review privacy policy.
We aim to handle privacy requests carefully and within a reasonable timeframe. If we need additional information to verify your identity before acting on a request, we may ask for it to protect your account and personal data. Clear communication matters to us, and we want you to feel informed and in control of how your information is handled.